T&C
We charge for a flat rate of $12 dollars on all orders world wide, and your can get FREE SHIPPING world wide when your order is $150 and above.
Care Instructions
Printed apparel (direct-to-garment)
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won’t fade for a long time if taken care of properly.
Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don’t iron the print.
Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.
Bags
All-over print backpacks need to be hand-washed, and they can be tumble-dried on low heat. The backpacks can’t be bleached, ironed, or dry-cleaned.
All-Over Print Fanny Packs, Beach, Tote, and Drawstring Bags can be machine-washed without bleach on a cold cycle. After washing, they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned.
Pillows and pillow cases
Pillow cases can be machine-washed without bleach on a cold cycle, and they can be tumble-dried on low heat. They can’t be ironed or dry-cleaned.
The pillow insert should only be hand-washed.
Mugs
Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe.
Matte Black and Glossy Black Magic Mugs, however, should only be hand-washed, and you can’t put them in a microwave. Note that they’re also prone to scratches, so be extra careful.
The same goes for our Enamel Mugs that should only be hand-washed. Also, you can’t heat liquids or food directly in the Enamel Mugs—it can damage their coating.
Product measurements
Measurements are provided by our suppliers. Product measurements may vary by up to 2″ (5 cm).
Pro tip! Measure one of your products at home and compare with the measurements you see in this guide.
A Length
Place the end of the tape beside the collar at the top of the tee (Highest Point Shoulder). Pull the tape measure to the bottom of the shirt.B Width
Place the end of the tape at the seam under the sleeve and pull the tape measure across the shirt to the seam under the opposite sleeve.
Product measurements
Measurements are provided by suppliers. Product measurements may vary by up to 2″ (5 cm).
Pro tip! Measure one of your products at home and compare with the measurements you see in this guide.
A Length
Place the end of a measuring tape beside the collar at the top of the tee (high point shoulder). Pull the tape to the bottom of the shirt.
B Width
Place the end of a measuring tape at one side of the chest area and pull the tape across to the other side of the product.
C Sleeve length
Place the end of a measuring tape at the center back of the collar, then pull the tape along the top seam of the sleeve. When you get to the shoulder hold the tape in place at the shoulder and continue to pull down the sleeve until you reach the hem of the sleeve.
Return Policy
Pixelmono does not accept returns of goods for any reason unless there is a problem with the goods.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Pixelmono’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
If you haven’t registered an account on pixelmono.com.au and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Pixelmono reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Any other questions: Please email us at info@pixelmono.com.au